This Privacy Policy applies to Learners Supermarket, our iOS and Android mobile application (our “App”). In the below policy, we inform you about the scope of the processing of your Personal Data.
What law applies?
Our use of your Personal Data is subject to the UK’s Data Protection Act (“DPA”) and the EU General Data Protection Regulation (“GDPR”), and of course we process your Personal Data accordingly.
What is Personal Data?
Personal Data is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address and device ID.
What is Special Category Data?
Special category data is Personal Data that needs more protection because it is sensitive. This includes Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data. As well as, data concerning health, a person’s sex life; and a person’s sexual orientation. In order to lawfully process Special Category Data, it is necessary to consent to the processing.
What is processing?
Processing means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.
Who is responsible for data processing?
The responsible party within the meaning of DPA and the GDPR is Learners Supermarket Limited of [5 Great Portland Street, First Floor, London, W1W 7LT1] (“Learners Supermarket”, “we”, “us”, or “our”). If you have any questions about this policy or our data protection practices, please contact us using Contact@LearnersSupermarket.co.uk.
The Legal Bases for processing Personal Data
In accordance with the DPA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data:
Downloading our App
The App can be downloaded from the “Google Playstore'' a service offered by Google LLC, or the Apple App service “App Store” a service of Apple Inc., to install our App. Downloading it may require prior registration with the respective App store and/or installation of the respective App store software.
Installing our App
As far as we are aware, Google collects and processes the following data: Licence check, network access, network connection, WLAN connections, and location information. However, it cannot be ruled out that Google also transmits the information to a server in a third country. We cannot influence which Personal Data Google processes with your registration and the provision of downloads in the respective App store and App store software. The responsible party in this respect is solely Google as the operator of the Google Play Store.
As far as we are aware, Apple collects and processes the following data: device identifiers, IP addresses, location information, it cannot be excluded that Apple also transmits the information to a server in a third country. We cannot influence which Personal Data Apple processes with your registration and the provision of downloads in the respective app store and app store software. The responsible party in this respect is solely Apple as the operator of the Apple App Store.
Device Information
Google and Apple may collect information from and about the device(s) you use to access our App, including hardware and software information such as IP address, device ID and type, device-specific and App settings and properties, App crashes, advertising IDs (AAID), information about your wireless and mobile network connection such as your service provider and signal strength; information about device sensors such as accelerometer, gyroscope, and compass and Payment Data and Billing confirmations.
Authorizations and Access
We may request permission to store your App data including your Internet Connection and Network, Push Notifications, Gallery, Camera and Location. The legal basis for data processing is our legitimate interest, the provision of contractual or pre-contractual measures and your consent. You can deny access on your device via the Settings/Notifications/ options of your device; however, this means that our App may not function as intended.
Location Information
When you use one of our location-enabled services, we may collect and process information about your mobile device’s GPS location (including the latitude, longitude or altitude) and the time the location information is recorded to provide the services with location-based information and features. Some of these services require your Personal Data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
Google Maps
In order to better display and geographically visualise the specific task location our App uses Google Maps API and we process your coarse location. When using Google Maps, Google collects, processes and uses data about the use of Maps functions. Further information on data processing by Google is listed in Google's privacy policy. The legal basis for data processing is our legitimate interest, the provision of contractual or pre-contractual measures and your consent.
Device Calendar
As part of our App’s functionality and when you consent to do so you can schedule your reservations (“events”). Doing so, you can use this function to synchronise the event with your device’s calendar data. We do not have access to your calendar data nor your calendar events, settings, etc. Insofar as you consent to the use of our calendar synchronisation feature, consent is the legal basis for the processing.
Push messages
When you use our App, you will receive so-called push messages from us, even if you are not currently using our App. These are messages that we send you as part of the performance of the contract. You can adjust or stop receiving push messages at any time via a) the device settings of your device or b) or by enabling or disabling specific types of notifications within the App. Insofar as you consent to the use of push messages, consent is the legal basis for the processing.
Firebase
We use the Google Firebase developer App and related features and services provided by Google. By integrating Google services, Google may collect and process information (including personal data). It cannot be excluded that Google also transfers the information to a server in a third country. We cannot influence which data Google collects and processes. Firebase's key security and privacy information can be found here: https://firebase.google.com/support/privacy The legal basis is the implementation of the user contract for the use of the App.
Contacting us
Personal data is processed depending on the contact method. In addition to your name and email address, IP address or phone number, we usually collect the context of your message, which may also include certain Personal Data. The Personal Data collected when you contact us is used to process your request and the legal basis is your consent.
Registration
If you register (Instructor/Learner), we will request mandatory and, where applicable, non-mandatory data in accordance with our registration form including your name, address, email address, phone number and in case of Instructors, company details, region, bio, images and certain associated membership details. The entry of your data is encrypted so that third parties cannot read your data when it is entered. Some of the Personal Data you provide may be considered “special” or “sensitive”. By choosing to provide this data, you consent to our processing of that data. The legal basis for processing of your Personal Data and Special Category Data is the establishment and implementation of the user contract for the use of the service as well as your consent.
Profile
As a registered user (Instructor/Learner), you have the opportunity to create a user profile with just a few clicks and details and the relevant profile data you provide will be posted on your profile. Of course, you can change and correct the information at any time via the settings in your profile. Existing accounts can be deleted here or within the settings of your account. Some of the Personal Data you provide may be considered “special” or “sensitive”. By choosing to provide this data, you consent to our processing of that data. The legal basis for processing of your Personal Data and Special Category Data is the establishment and implementation of the user contract for the use of the service as well as your consent.
When using our booking, communication and payment services
The protection of your data is particularly important to us in the performance of our services. We therefore only want to process as much Personal Data as is absolutely necessary. This depends on how you are using our App and typically includes:
Payment Data
If you make a payment or request a payout your data will be processed by Stripe, and we have no access to any Payment Data.The legal basis for the provision of a payment system is the establishment and implementation of the user contract for the use of the service.
Data management and technical support
If you create a support ticket, we will request personal and, where applicable, non-personal data in accordance with your request, this may include your name, email address and other order related data you voluntarily provide. The data provided is not shared with third parties and cannot read your data when it is entered. If you submit a support ticket, we process the data for the purpose of processing and handling your ticket. The legal basis of the data processing is our obligation to fulfil the contract and/or our legitimate interest in processing your support ticket. You can delete data provided at any time in the ticket or by contacting us.
Administration, financial accounting, office organisation, contact management
We process data in the context of administrative tasks as well as organisation of our business and your reward system, managing your obligations and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest.
What we do not do
Sharing
We will not disclose or otherwise distribute your Personal Data to third parties unless this is a) necessary for the performance of our services, b) you have consented to the disclosure, c) or the disclosure of data is permitted by relevant legal provisions. In addition, we may disclose your Personal Data: in connection with law enforcement, fraud prevention or other legal proceedings; as required by law or regulation; if Learners Supermarket or Learners Supermarket Limited or a part of Learners Supermarket Limited is sold to or merged with another company; or if we have reason to believe that disclosure is necessary to protect our business.
International Transfer
We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.
Storage
In the course of our business and App operations, we process data in our UK based headquarters. All data collected is generally transferred to our Amazon Web Services (AWS) Server. The legal basis for the data processing is our legitimate interest in providing our App.
Data Security
Our App uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as login data or contact requests that you send to us. We have also implemented numerous security measures (“technical and organisational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through our App.
Nonetheless, databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised, and the notice will be accompanied by a description of the action being taken to reconcile any damage as a result of the data breach. Notices will be provided as expeditiously as possible after which the breach was discovered.
Privacy rights
You can exercise the following rights:
If you wish to exercise any of your rights, please contact us.
Updating your information
If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it, you have the right to request correction, deletion, or restriction of processing of your Personal Data. Please contact us using the contact details provided above.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Offer valid until 31/07/2025. To claim the free £5 voucher for a student of your choice, you must be registered on the Learners Supermarket app and have added your lesson availability on the app. Once done, contact us via the in-app chat or email contact@LearnersSupermarket.co.uk, providing the email address of the student you wish to receive the voucher. One voucher per eligible participant. Learners Supermarket reserves the right to verify entries and to amend or withdraw the offer at any time.